Terms & Conditions

If cancelled up to 48 hours before the date of arrival no fee will be charged. If cancelled later or in case of no show, 100% of the booking will be charged.

If booking on our non-refundable rate 100% of the booking is due at the time of booking. Non-refundable rates are not flexible and can not be refunded.

All of our rooms sleep a maximum of two occupants unless otherwise stated in the room type.

Check-in 3pm daily
Check-out 10am daily (Sunday 11am)

Management reserve the right to refuse entry to The Pied Bull should it been deemed necessary.

Personal Data Policy

Data Controller (we): Pied Bull Chester limited will provide to you, the user, the requested service. Our identification and contact details are available on the website you used to make your reservation / to pose your questions to us. They will also appear on our invoice which we’ll send to you.

Data Compliance Officer: Not applicable to Data Controllers’ activities.

User: You, who filled-in the reservation form or any other documentation related to it.

Purpose: The purpose of processing the data provided through this form is to manage the reservations made by you, user and/or to answer to the questions / requests you posed.

Legal basis:
– Either the need to perform our contract with you, user / the need to take steps at your request prior to entering into a contract.
– Or the consent of you, the user, by ticking in the box of acceptance of the Terms and Conditions of which this Privacy and Personal Data Policy is an integral part.

Duration: We will store the data provided by you, the user, during the time necessary for the management of the reservation you made, as well as of the accommodation services you requested.

Processor: We engage our partner Guestline for carrying out the reservations engine of our business. Guestline acts under our authority and we have signed a contract with Guestline Group for the provision of their services. We have instructed Guestline Group in written as per how the processing should be done.

Data subjects different from the users: Where you, user, provide us with personal data pertaining to a different data subject from yourself, you are responsible for such acts as well as for obtaining the respective consent of such data subjects for the provisioning of their data.

Transfer of Data: We shall not transfer personal data to a third party in compliance with GDPR

Data Subject Rights: Data Subjects can exercise their rights of access, rectification, cancellation and opposition by sending an email or through the postal service to the contact details on our reservation website and on our invoices.